Deposits: We require a £10 initial non-refundable deposit to secure the order.
Final payment: Final payment is due seven days before the order due date. We reserve the right to cancel the order if payment is late.
Changes: We’ll do our best to accommodate any changes that are made seven days before the order due date. Please note - extra charges may apply to last-minute changes.
Cancellations: Cancelled orders will be refunded minus the deposit and any monies already spent on supplies. If a cancellation is requested after work has been started, there will be no refunds.
Non-edibles: Our cakes will occasionally include non-edible items on or in the cake. We’ll let you know which pieces cannot be eaten. It is your responsibility to ensure they are removed before serving.
Cake design: We cannot duplicate an exact copy of another cake artist’s work but will ensure the look is similar.
Delivery & pick-up: Once an order is no longer in our care (delivered or picked up) we take no responsibility for any damage caused. We will always endeavour to deliver within the given time slot, however unfortunately delivery timings can not be guaranteed.
Media: We reserve the right to use all photographs of the cake for advertising purposes.
Allergies: Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options, however, our products may not be suitable for those with certain allergies as our kitchen does handle wheat and nuts.
Complaints: If you wish to make a complaint to us or let us know any concerns after receiving the Goods, please do so in writing. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion.
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